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How We Handle Your Account Information

We collect and protect the details you share when you open an account, top up via Touch 'n Go eWallet or Boost, and track your session activity.

Account registration dataPayment transaction logsSession and device recordsCookie and preference settingsContact and support history
bull88 How We Handle Your Account Information
DATA SAFEGUARDS

How We Protect What You Share

We encrypt payment confirmations between your Touch 'n Go eWallet or Boost app and our gateway, hash passwords with industry-standard algorithms, and log access to sensitive records so we can audit who viewed what. Session tokens expire after inactivity, and we prompt you to re-authenticate before processing a withdrawal. Cookies separate essential login state from optional analytics, and you control the non-essential category in your browser settings.

Payment encryption Every deposit from Touch 'n Go eWallet, Boost or GrabPay travels over an encrypted channel. We receive a transaction reference, not your wallet PIN or full card details, so your payment credentials stay with the issuer.
Cookie control Essential cookies maintain your login and language preference. Optional cookies track which game lobbies you visit most so we can surface them faster next time. Disable the optional set in your browser without losing core lobby access.
Retention policy We keep transaction logs and identity verification records for the duration required by payment processors and local compliance obligations, then anonymise or archive them. Inactive accounts may be flagged for review after an extended dormant period.
Data-request rights You can ask us to show you what personal information we hold, correct outdated details, or delete your account entirely. Contact support with your registered email and we will walk you through the verification and fulfilment process.
PRIVACY QUESTIONS

How to Reach Us About Data Requests

If you need to update your personal details, ask how long we keep transaction logs, or request a copy of what we hold, our support team handles those inquiries directly. Use any of the channels below and include your registered email so we can verify your account before sharing sensitive information.

Team online

Live chat

Open the chat widget in the lobby footer and ask for the data-protection officer. Have your registered email ready so we can confirm your identity before discussing account records or deletion requests.

Email inquiry

Send your question from the email address linked to your account. Describe what you want reviewed, corrected or removed, and we will reply with next steps or the information you requested within a reasonable period.

Account settings page

Log in and navigate to your profile dashboard. You can update your phone number, change your password, and review recent login history. For deeper data requests like export or deletion, contact support directly from that page.

Common Questions About Your Data

We ask for your name, email, phone number and date of birth to verify your identity. When you deposit via Touch 'n Go eWallet or Boost, we log the transaction reference and timestamp but not your wallet PIN or full account number.

Transaction logs and identity documents stay on file for the period our payment processors and compliance framework require, typically several years. After that window we anonymise the data or move it to secure archive storage where it cannot identify you individually.

Yes. Contact support from your registered email and request a data export. We will verify your identity, then send you a summary of account details, transaction history, login records and any support tickets you opened, usually within a few business days.

We share transaction data with payment gateways like Touch 'n Go eWallet and Boost processors, and device fingerprints with fraud-detection partners. None of these parties may use your information for unrelated marketing. We never sell your details to data brokers or advertising networks.

When you request account closure, we stop processing new transactions immediately. We retain the minimum records required by payment and compliance rules, then anonymise or delete them once the retention period expires. You can ask support for a timeline specific to your account.

Log in, open your account settings, and edit the field you want to change. For email updates we send a confirmation link to both the old and new address so you can approve the switch. Phone-number changes take effect as soon as you save.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.