Reference

Terms Conditions That Govern Your bull88 Account

These terms set out the rules between you and bull88 when you open an account, fund it through Touch 'n Go eWallet, Boost, or GrabPay, and access the lobby. Access is available where local law permits — read these terms before you start.

Account eligibilityDeposit & withdrawal rulesFair use policyJurisdiction conditions
bull88 Terms Conditions That Govern Your bull88 Account
TERMS ENQUIRIES

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles terms-related queries through the channels below. Players in Melaka and across Malaysia can reach us the same way — there is no separate regional line.

Live Chat Start a live chat session from the account page for the quickest response on terms or account-access questions.
Email Support Send a detailed query to our support address if your question requires a written record or document attachment.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and withdrawal conditions — with step-by-step answers.
YOUR ACCOUNT RIGHTS

How We Handle Your Data and Account Security

bull88 collects only the account data needed to verify your identity, process payments, and keep your wallet secure. Here is how we manage that responsibility across four areas.

Data Handling

Account data — name, contact details, payment method — is used solely for verification and transaction processing. We do not sell your data to third parties.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We retain transaction records for the period required under applicable financial regulations. You may request a summary of your account activity through live chat.

Requesting Changes

To update your registered details or request data correction, submit a verified request via live chat or email with your account ID and supporting document.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and your rights under these terms.

These terms apply to anyone who opens an account on bull88. Access is conditional on local law — it is your responsibility to confirm that using the service is lawful in your location.

We may update these terms when our services change. The updated version is published on this page. Continuing to use your account after an update constitutes acceptance of the revised terms.

If your account is suspended for a breach of these terms, we will review the wallet balance as part of the investigation. Funds linked to disputed activity may be withheld pending resolution.

Contact support via live chat or email with your account ID. We will provide a summary of your transaction history and registered account details within a reasonable timeframe.

One account per person is allowed. Accounts are non-transferable. Eligibility also depends on whether access is permitted under the laws of your jurisdiction at the time of registration.

All deposits and withdrawals — whether via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — are governed by these terms alongside the specific conditions of each payment provider.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.